Privacy Policy

1. Information We Collect

Personal Information You Provide

When you create an account with vionaraq, we collect information you give us directly. This includes your name, email address, phone number, and payment details if you subscribe to premium features. We also collect the financial data you enter into our budgeting tools—things like income amounts, expense categories, and spending patterns.

Automatically Collected Information

Like most websites, we automatically gather certain technical information. This includes your IP address, browser type, device information, and how you interact with our site. We use cookies and similar tracking technologies to remember your preferences and understand how people use vionaraq.

2. How We Use Your Information

We use the information we collect for specific purposes that help us run vionaraq and provide you with a better budgeting experience:

• Delivering our budgeting service and maintaining your account
• Processing payments and managing subscriptions
• Sending you updates about your account or changes to our service
• Responding to your questions and providing customer support
• Improving our features based on how people actually use them
• Detecting and preventing fraud or security issues
• Complying with legal obligations under Australian law

We don't sell your personal information to third parties. Your budget data is yours, and we treat it with the confidentiality it deserves.

3. Sharing Your Information

There are limited situations where we share your information with others:

Service Providers

We work with trusted companies that help us operate vionaraq—things like payment processors, hosting providers, and analytics services. These providers can only use your information to perform services for us and must protect it according to our standards.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes responding to lawful requests from authorities or protecting our legal rights.

Business Transfers

If vionaraq is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before your data is transferred and becomes subject to a different privacy policy.

4. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you. If any of that information is wrong or outdated, you have the right to ask us to correct it. You can update most of your account information directly through your vionaraq dashboard.

Deletion

You can request that we delete your account and personal information at any time. We'll process deletion requests within 30 days, though we may need to retain certain information to comply with legal obligations or resolve disputes.

Data Portability

You can download your budget data in a standard format. This lets you move your information to another service if you choose to leave vionaraq.

Marketing Communications

You can opt out of promotional emails at any time by clicking the unsubscribe link in any marketing message. We'll still send you important service-related communications about your account.

To exercise any of these rights, contact us using the details at the end of this policy.

5. Data Security

We take protecting your information seriously and use multiple layers of security:

• All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Your password is encrypted using strong hashing algorithms—we can't see your actual password
• Our servers are hosted in secure Australian data centers with physical access controls
• We regularly back up your data to prevent loss
• Our team receives security training and follows strict data handling procedures
• We monitor our systems for suspicious activity and potential security threats

While we work hard to protect your information, no online service is completely secure. We encourage you to use a strong, unique password and enable two-factor authentication if available.

6. Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy. Here's how long we typically retain different types of data:

• Active accounts: We retain your account information and budget data as long as your account remains active
• Deleted accounts: After you delete your account, we remove personal information within 30 days, though some data may remain in backups for up to 90 days
• Financial records: Transaction records are kept for seven years to comply with Australian tax and financial regulations
• Support communications: Customer service records are retained for three years to help resolve ongoing issues
• Analytics data: Aggregated, anonymous usage statistics may be retained indefinitely for service improvement

7. Cookies and Tracking

vionaraq uses cookies and similar technologies to make our service work properly and understand how people use it. Cookies are small text files stored on your device.

Types of Cookies We Use

Essential cookies are necessary for the site to function—they let you log in and navigate between pages. You can't turn these off without making vionaraq unusable.

Functional cookies remember your preferences like language settings or theme choices. These make vionaraq more convenient but aren't strictly necessary.

Analytics cookies help us understand which features people use most and where they encounter problems. We use this information to improve vionaraq.

You can control cookies through your browser settings, though blocking certain cookies may affect how vionaraq works for you.

8. Children's Privacy

vionaraq is designed for adults managing their personal finances. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has created an account with us, please contact us so we can delete their information.

9. International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers may process data outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other legally approved mechanisms.

Countries outside Australia may have different data protection laws, but we require all service providers to maintain protections comparable to Australian standards.

10. Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on vionaraq. The "Last Updated" date at the top of this policy shows when it was most recently revised.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of vionaraq after changes are posted means you accept the updated policy.

11. Third-Party Links

vionaraq may contain links to other websites or services that we don't control. This privacy policy applies only to vionaraq. When you click on third-party links, you're subject to their privacy policies—we can't be responsible for how other sites handle your information.

12. Complaints and Disputes

If you have concerns about how we've handled your personal information, please contact us first using the details below. We'll investigate your complaint and respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner:

• Website: oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001